Privacy Policy
Last updated: 29 October 2026
This policy explains how ROSSO Phu Quoc handles information collected through rossoskybar.com and reservation enquiries. For privacy requests, contact rossoskypq@gmail.com or +84 78 695 9018. Venue: Doi Sao Mai, Khu Pho 7, Duong Dong, Phu Quoc, Vietnam.
Information you provide
The reservation form asks for your name, phone or messaging contact, selected service, date, arrival time and guest count. The hotel field is optional and is used to arrange a requested transfer. Comments are optional. Do not submit payment-card numbers, identity documents, health information or other sensitive data. If you provide another person's details, make sure you are entitled to share them.
Why we process it
We use enquiry details to answer you, check availability, prepare a quote, arrange a booking or transfer, manage changes and refunds, and keep records required by applicable law. The form asks for your express consent. Processing needed to fulfil an agreed booking or a legal obligation may also continue on the applicable legal basis. We do not use this consent to enrol you in marketing.
Service providers and international transfers
The homepage booking form sends its contents through FormSubmit to our reservations mailbox hosted by Google. The VIP booking button opens WhatsApp with a draft containing your selected table and booking details. WhatsApp links also open drafts; the message is sent only when you tap Send in WhatsApp. These providers process data under their own terms and may process or store it outside Vietnam. We share booking details with the staff handling your request and, where needed for a transfer you request, with the transport provider. We do not sell booking data. We may disclose records where legally required.
Cookies and browser storage
The site stores your language choice locally and your menu age confirmation for up to 30 days; it does not collect your date of birth. Your analytics choice is stored for up to 180 days. Google Analytics is optional and loads only after you select Allow analytics. If allowed, it measures page views, device/browser information and selected button interactions using cookies, with a configured lifetime of up to 180 days. We do not send names, contact details, enquiry text or WhatsApp draft links to analytics, and advertising personalization is disabled. You can decline or withdraw analytics consent using Privacy settings in the footer.
Retention and protection
We keep enquiry and booking records only for as long as needed for the enquiry, agreed services, accounting obligations or disputes. Retention can differ by record type and legal requirement; you may contact us to request details or deletion. Website connections use HTTPS. Booking information is intended for authorised staff and relevant service providers; no internet transmission or storage method can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, you may ask to access, correct or delete your data, withdraw consent, restrict processing or exercise other applicable data rights. Email rossoskypq@gmail.com with enough information to identify your enquiry. We may need to verify your identity proportionately and will explain any lawful reason that prevents full deletion. Withdrawing consent does not undo earlier lawful processing and may mean we cannot complete your request. You can contact us by email or phone instead of using the form. You may raise a concern with the competent data-protection authority.
Age and changes
We do not knowingly request booking information from children. If you believe a child submitted data, contact us so we can review and remove it where appropriate. Updated policies will be published here with a revision date. New purposes that require consent will be explained before that consent is requested.